Capita Technical Services Support Credits offer pre-paid technical support vouchers to assist organisations that usually support their Capita Software Services applications in-house. These credits give you the reassurance that you can call upon the skills and expertise of the Capita Technical Services team if you need it.
Your organisation can still have easy access to our team of professional Ingres Database Administrators (DBAs) while maintaining familiar, in-house technical expertise. We can provide our support at relatively short notice, making it ideal for holidays, sickness or even weekend out-of-hours cover. There are discounted rates for purchasing larger amounts of credit.
What will the Support Credits supply?
Our technical consultants have the skills and expertise to provide consultancy across a wide range of platforms and infrastructures. Our consultants are experienced in your sector and fully understand the needs and requirements of local government, social housing organisations and other public sector bodies. They all have many years of experience on the Ingres Relational Database Management System (RDBMS), UNIX and Windows operating systems, as well as Capita’s software solutions. You will benefit from:
- Full remote support from the Capita Technical Services team of fully trained DBAs
- Reduced risks while conducting complex technical activities
- Reduced pressure on key internal technical personnel
- Live activities provided out-of-hours
- Availability for activities at short notice
- Support to cover holidays and sickness.