Training and Consultancy for Revenues and Benefits

Training and consultancy to help you maximise the benefits of your applications

A host of options to help you make the most of your applications

We know technology. We also have over 25 years’ experience of working within revenues and benefits departments in local government. Specifically, we know our own systems better than anyone, and are perfectly placed to help you realise the breadth of their capability. We offer a suite of innovative training and consultancy options to help you get the absolute maximum from your software. Our team of experts – all with local authority backgrounds – are skilled at tailoring training plans and undertaking consultancy projects to help streamline your operations and boost your ROI.

Explore the full capabilities of your solutions with the help of our revenues and benefits experts

With Capita by your side you know that implementation will be straightforward and that you will benefit from solutions that are capable, robust and tailored to help you achieve your own specific goals. But we want our customers to get the absolute most out of the solutions we provide. That’s why we offer all the training and consultancy services you could possibly require to squeeze every last drop of performance-boosting benefit out of your IT investment – all delivered by experts who have worked in local authorities themselves and know first-hand the challenges you face.

Consultancy and training input where and when you need it

Armed with sector-specific knowledge and vast technological knowhow, our professional service team members can work with you to maximise the efficiency of your revenues and benefits systems through expert consultancy input and a tailored training plan.

  • The truly bespoke nature of our service means you can contact us, without obligation, to discuss any support requirements you may have. We’ll examine things further, then provide you with details of the most appropriate solution for you.
  • We provide different levels of training to suit your needs - from general introductions to each module of the software through to courses focussing on specific modules, including council tax, business rates and payment/overpayment. We also offer instruction on wider topics such as superuser training, SQL/UNIX and business process re-engineering.
  • Consultancy services include balancing and reconciliation across all our revenues and benefits applications, the completion of government returns and carrying out health checks.

Save time and ensure compliance with our sector-specific seminars

We stage a number of seminars on key business activities to ensure our customers have the most up-to-date information and methods to hand when carrying out these necessary tasks. 

  • We hold annual regional seminars on End of Year processes. Our aim for these events is to ensure our customers make best use of our solutions to produce their annual council tax and business rates demands and benefit notifications.
  • We also deliver regional Subsidy seminars, detailing how to produce your annual subsidy returns using our solutions.

Outsource business-critical processes to us and reduce your admin burden

Armed with in-depth knowledge of our revenues and benefits systems, our consultants can take many of your business-critical, or simply time-consuming, tasks off your hands and run them for you.  Allowing us to run these processes remotely can save you money on expenses and staff time. In addition, it can reduce the impact on your operations of staff needing to redirect their focus from day-to-day activities to carrying out certain processes within specific deadlines. Remote processing is available for processes including:

  • End of Year
  • Subsidy
  • Freedom of Information requests
  • Data removal, archiving, and clearing of data integrity issues

5 key benefits:

  • Maximise the benefit of your systems when you explore their full capabilities
  • Potential to outsource time-consuming business-critical tasks to a safe pair of hands
  • Having fully trained staff leads to more efficient use of your systems
  • Work with experts who know revenues and benefits and speak your language
  • Full training at the point of implementation reduces disruption to operations