Online self-service – making life easier for you and your customers
With online increasingly the favourite channel for customers to do their shopping, their banking and their socialising, giving them the option to actively interact with their social housing provider online as well makes a lot of sense. OPENAccess, our self-service solution for OPENHousing, make it easy for your customers to access your services and communicate with you online. With secure, free-flowing online access from any device to their information and most common administrative activities, your customers can accomplish the tasks they need to do when and how they choose. In the meantime, you can direct the time and money you save to wherever it’s needed more.
Giving your customers the option of communicating and transacting with you and accessing their information online makes sense for them, and sense for you. While they get to do what they need in the most time and cost-efficient way possible, you reap the benefits of more automated and accurate operations performed by your customers instead of your staff.
With OPENAccess, your customers can self-serve, accessing important information and accomplishing tasks at a time and in a way that best suits them. When integrated with payments, self-service can also facilitate direct payments for rent, arrears and more.
Whatever their online device of choice - whether desktop, smartphone, games console or something else - your residents are able to use your web portal services to easily find their data and carry out a wide range of frequent tasks including:
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See all case studies
Case study: Self-service on the go at Two Castles Housing Association
Digital transformation in social housing
Self-service payments in social housing
Apps in social housing