Anytime, on-the-go access to your housing services
The new release of Capita Housing Online offers an easy- to-use, self-service channel for your housing community - offering an instant, convenient way for your customers to access information, complete tasks or transactions and connect with you online.
Ensuring your information and services are available when and where your customers need them, Capita Housing Online is accessible via smartphones, laptops, tablets, desktop computers, game consoles… anywhere your customers have an internet connection, they can connect with your organisation.
This valuable tool not only helps increase customer satisfaction, but frees up your staff’s time, allowing them to be more efficient and available to help your more vulnerable customers.
Click here to view more information, including a list of top tasks that your customers can benefit from completing online with Capita Housing Online - from housing applications to rents, payments and more.
Key solution benefits:
- Offers a wide range of housing services and information to customers at first contact point
- Quickly reduces avoidable contact
- Delivers considerable cost savings for your organisation
- Enables rapid resolution of day-to-day enquiries
- Registers and creates online user accounts for your customers, offering access 24/7
- Improves reliability and accuracy of access channels for services
- Helps increase customer satisfaction.
- A brand new, user-optimised look and feel
- Full mobile optimisation for smartphone users on the go
- The option for you to select the exact online services and functions you require – both to suit your current online strategy and future plans
- Minimal configuration requirements – ready to run‘out of the box’.
Download more information here.
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