Social Housing Management

Helping social housing providers transform their services in order to improve the lives of the communities they serve

Over 40% of social housing providers in the UK rely on Capita’s complete housing solution.

Many of our professionals are ex social housing practitioners. We combine this first-hand experience of the challenges and constraints faced by the sector with unparalleled technological knowhow in everything we do. Our software is used to manage over 1 million residential units in the UK, which means you can be sure you’ll partner with one of the most established and trusted providers in the market.

OPENHousing, our complete social housing management solution, offers providers of all sizes a scaleable, feature-rich suite to transform operations and service delivery. We are proud to offer integrated functionality across housing and asset management, contractor solutions, financial management and tools to improve your customer satisfaction – all within one system, all from a proven, established partner. Scroll down to find out more about OPENHousing's capabilities:


Read the latest blog by Anthony Singleton: What will your legacy be?


A 360 view of your customers
and properties

At the heart of OPENHousing lies comprehensive person and property management to help you best help your customers

Achieving a 360 view of your customers via officer-friendly customer dashboards, a core person and property database with automation and workflow to streamline operations, and a range of customer-focused capabilities

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Capita's software services Social Housing Management - A 360 view of your customers and properties
Channel shift and digital

Easily connect with your customers via their channels of choice

Online and on-the-go – this is how your customers increasingly run their lives. Give them options to interact with you in the same way, and you’ll have more engaged customers empowered to use cheaper, faster channels while you can enjoy all the benefits that channel shift brings.

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Capita's software services Social Housing Management - Channel shift and digital transformation
and mobility

Mobilise your workforce and fuel overall agility with our integrated solution

Mobilise your staff and embrace the efficiencies this offers with our flexible mobile working solution, fully integrated within OPENHousing. By optimising the mobility and agility of your staff and your operations, you can bring about tangible time and cost-saving benefits.

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Capita's software services Social Housing Management - Agility and mobility

Helping you automate and streamline your client and contractor-driven operations

OPENContractor helps you effectively and centrally manage routine processes and client and contractor relationships, helping you improve service delivery, save money, and improve customer satisfaction. Integrated and mobile-enabled, this set of flexible, feature-rich modules helps social housing organisations deliver better, faster contracted services more efficiently and accurately.

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Contractor Management

Powerful asset management tools to help you maximise your assets

Whatever your assets - boilers, properties, vehicles, estates and more – managing them more effectively unlocks significant efficiencies. Our asset management solution will provide your organisation with the in-depth, joined up information needed to make smarter, faster, more cost-effective decisions.

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Capita's software services Social Housing Management - Asset management
Financial management
and payments

Offer customers a choice of simple, flexible and secure ways to pay - online, over the phone, or face-to-face

OPENHousing's integrated financial management and payment solutions help you offer your customers more choice while boosting your own operations and cash flow.

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Capita's software services Social Housing Management - Financial management and payments
Capita Housing

A feature-rich housing management system proven across two decades

Trusted by more than 60 social housing organisations and social landlords across the UK, Capita Housing's strong heritage in the housing sector and our many years’ experience of working within it have allowed us to accrue in-depth knowledge and insight into the challenges and opportunities housing providers face.

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Capita's software services Capita Housing