Scalable, user-friendly ways to embrace smarter, smoother, faster ways of working right across your organisation
With ever-increasing funding cuts on the horizon, and demand for higher quality services growing all the time, finding ways to work smarter has never been more essential.
Capita understands the challenges that local authorities face. We design and implement software solutions that provide proven efficiency gains, and can provide business cases that demonstrate cashable savings. Our integrated solutions embrace and enable digital transformation, provide improved management information and simplify processes. While you enjoy a more productive organisation with lower outgoings, your customers will feel the benefit of improved service delivery and better ways of connecting with you. That’s what we call ‘smart’.
Tell us the problem and we’ll give you the answer
We take a holistic approach to software solutions. From optional revenues and benefits modules to our enterprise platforms, we build solutions that integrate with back-office systems and website platforms as required, resulting in a smooth and engaging user-experience for staff and customers alike.
Whether you want to work smarter in business rates, council tax or housing benefits administration, our software can make a difference. Here are just a couple of examples of the benefits our approach can bring:
- Revenues solutions provide effective integration to third party systems including the Valuation Office Agency to automate property valuations and changes - reducing the need for staff to rekey information, and speeding up issuing of accurate council tax and business rates bills.
- Capita’s Visit Manager provides a fully integrated mobile module using tablets and other mobile devices, directly linked to back-office information - removing the need to spend time at the office arranging visits and rekeying information.
- For Business Improvement Districts, billing and recovery is simplified by the fully integrated BIDs module – helping streamline operations through automated processing.
Smarter ways to connect with your citizens and improve service delivery
Smarter working is as much about improving service delivery as it is about working more efficiently. Increasingly, citizens want and expect your service delivery to be designed so that they can access information and accomplish tasks easily and speedily. Increasingly, local authorities want that too.
Advantage Digital makes it possible for local authorities to provide their citizens with a host of different ways to gain instant, secure online access to their personal data and your services. With all data integrated into your back-office systems and fed into your workflow, you can enjoy fast ROI and all the other time-saving, admin-busting benefits that channel shift can bring.
- Our flexible app development and management solution helps organisations create their own bespoke smartphone apps to help harness speedy, effective 2-way interactions with citizens.
- With our integrated online portal, citizens can self-serve via a range of channels to best suit them, to share information and transact with you in a cost-efficient and more customer-friendly way.
- Customer-facing web-based forms can be quickly built and integrated to offer your citizens an easy, intuitive way to interact with your services online. Clever data capture ensures accuracy and further improves the customer experience.
5 key benefits:
- Drastically increases the speed and efficiency of your staff and operations
- Meets citizens’ needs by enabling flexible online access and robust self-service options
- A complete set of modules which can be integrated across systems and web platforms as required, bringing benefits to any and every business area
- Capable business reporting informs better decision-making
- Improves customer service delivery through speedier processing times and fewer delays during data capture phases