Automation

Highly flexible and intelligent automation for benefit eClaims

By upgrading to Advantage Revenues and Benefits' new, fully integrated automation capability, customers can now submit their claim online and receive confirmation of their entitlements automatically, moments later. Capita's Advantage software allows the full automation of benefit assessments in less than 2 minutes from start to finish, a task which previously took up to 40 minutes and instead releases your highly trained staff to focus on complex priority tasks, rather than time-consuming data entry. This in turn reduces the risk of error through rekeying or manual processing and improves the lives of customers.

Changing the way your authority manages and delivers its benefits services

The solution offers you an out of the box, automated 'user', fully configurable to manage any claim type you wish to automate, including risk-based verification. This automation is easily set up within your core system parameters, working alongside your online assessments and applications processes to identify and manage assessments from start to finish.

Its highly flexible, as its configuration can be as simple or complex as you want it to be, and changed or broadened to evolve with your requirements.

A unique, single-supplier solution

As an integral part of Advantage Revenues and Benefits, your automation capability will always be up to date and configured to directly correlate with any changes to your core system, so you don't have to worry about disparate suppliers, This ensures a risk free, cost-effective and easy to manage solution, both now and into the future.

How does it work?

As currently happens, customers log into your authority’s website to complete an online eClaim form.

Your automated process constantly scans Advantage Revenues and Benefits’ eStore, looking out for data meeting any relevant parameters. When a suitable application has been identified, the whole assessment process is then managed in the back office: the relevant form is picked up, the claim is created and the assessment completed, producing any relevant documentation associated to it.

An automatic confirmation can then be sent directly to the customer, letting them know the outcome of their application, including relevant online links and signposting to further services or content. All details are also populated and updated within your revenues and benefits system, creating a full audit trail.

Key features

  • Full audit trail created
  • Out of the box, and easy to manage and adapt to your needs as they evolve
  • Easily extendable to do any well-defined function or a process within revenues and benefits
  • Involves no third party software - fully integrated and embedded within the core Advantage Revenues and Benefits system, ensuring any updates or changes are applied across the board, eliminating delays, risks, additional costs or integration concerns with system updates
  • Additional benefits also available via integration with other Advantage solutions, such as the customer self-service portal and digital eClaim forms.
     

Key benefits

  • Up to 20 times faster than manual processing
  • Highly flexible solution
  • Cost-effective, delivering a strong return on investment and helping you deliver effective services despite ongoing funding reductions
  • No manual intervention from staff required, freeing up your skilled operatives to focus on other priorities
  • Automatic updates to the back-office eliminate keying errors and greatly improve data capture accuracy
  • Improves customer experience with instant outcome responses to applications.

 

To find out more about how to automate your benefits services and what tangible benefits you could achieve, simply contact us today.