Maximise collection rates with a set of dedicated revenues and benefits modules
The pressure on maximising collection and recovery has never been greater. Now there are ways of making the processes involved less time-consuming and more productive. Our collection and recovery modules have been designed specifically with revenues and benefits teams in mind. They are already helping many local authorities improve collection rates, reduce overpayments and manage their debt and arrears more effectively. They are achieving this by improving the quality of the data captured, streamlining the way it is processed, and giving citizens better options for payment and data updates.
Maximising collection rates - whether of council tax, business rates or benefit overpayments - is a top priority for all revenues and benefits departments.
But recovering benefits overpayments and sundry debts can be a difficult and time-consuming activity. In addition, with Council Tax Support meaning many citizens are now having to pay some council tax for the first time, council tax collection has become more of a challenge. On top of that, the business rates retention scheme means it is in the interest of every local authority to collect as large a proportion of non-domestic rates as possible.
Our revenues and benefits solution includes a range of integrated modules purpose-built to help local authorities increase efficiency in collection and collect the maximum amount possible.
“The tool enables me to quickly and easily view accounts with enforcement agents and identify whether the action is successful. The drill through to the detail on the account means that in a couple of clicks we can identify where payments are being made, or where another course of action may be more successful. Because of the simplicity of this we are able to work more proactively with our enforcement agents to streamline our processes.”
Maria Oliver, Council Tax Supervisor, Southampton City Council
Read how Luton Borough Council recovered £6.5m in aged debt
See how Southampton City Council streamlined their recovery processes
Find out how Eastleigh Borough Council used Capita's Tracing and Evaluation tool to save time and reduce costs
Read the Business Rates Retention Scheme analysis tool - Barnsley MBC case study
Electronic Document Management
Fraud and error
Training and consultancy