Combining intelligent online forms, data capture and workflow to power your productivity
Advantage Digital Forms and Case Manager combine intelligent online forms with automated workflow to power the way an organisation captures, tracks, interrogates and processes applications and data. Customer-facing eforms can be quickly built and integrated to offer your customers an easy, intuitive way to interact with your services online. Clever data capture ensures accuracy and includes features such as on-the-spot authentication and prompts to upload supporting documentation when required. Behind the scenes, powerful workflow tools accelerate the speed and efficiency of internal processes and service delivery. Comprehensive case management provides full visibility of incoming data generating, automating or allocating any further tasks where appropriate and as required. In addition, the platform supports full business reporting based on your specific requirements – providing you with in-depth knowledge to inform your business decisions.
Truly integrated data capture and workflow is an essential requirement for organisations looking to achieve wide-scale operational efficiencies.
Advantage Digital Forms and Case Manager combine to provide a comprehensive platform that is proven to deliver significant time and cost savings when compared with face-to-face contact channels.
With customers inputting information themselves, data accuracy also tends to improve. When combined with seamless integration across the enterprise, customers and staff will always have access to the same, up-to-date information.
Our solution enables you to create and tailor online forms according to your requirements. Once complete you can integrate them into your website without any coding knowledge. Customers are then empowered to submit their information at a time and from a digital device that’s convenient to them - ensuring you hold the relevant up-to-date information you need.
Case Manager empowers your staff to automate and action customer service tasks more efficiently. Data is organised and indexed in real-time, giving your staff instant access to every piece of customer-related information they need, and the ability to initiate relevant actions as required.
Forms and Case Manager are part of Advantage Digital and can be integrated with other digital components such as Portal, Apps and Payments. They combine ease of use with powerful functionality, increasing the speed and efficiency of your customer communications.
See how Advantage Digital can help you see a return on your investment from year one.
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