Combining intelligent online forms, data capture and workflow to power your productivity
Advantage Digital Forms and Case Manager combines intelligent online forms with automated workflow to power the way an organisation captures, tracks, interrogates and processes applications and data. Customer-facing eforms can be quickly built and integrated into your website to offer citizens an easy, intuitive way to interact with your services online. Forms can also include authentication and the option to upload supporting documentation when required. Clever data capture ensures accuracy and further improves customer experience. Behind the scenes, powerful workflow tools streamline the journey of tasks and data through your organisation, accelerating the speed of your processes and service delivery. In addition, the platform supports full business reporting – providing you with in-depth knowledge to inform your business decisions.
Truly integrated data capture and workflow has long been high on the wish list of local government organisations looking to find wide-scale efficiencies.
Look no longer. Advantage Digital Forms and Case Manager is a comprehensive case management and online forms platform not only already up and running within local government – but proven to work there.
This solution enables you to rapidly build and integrate user-friendly online forms, which can improve your citizens’ experience and boost back-office productivity at the same time. Both your citizens and your staff will be able to access and action online customer service tasks with speed and ease.
With data organised and indexed to perfection in real-time, your staff will be able to instantly access and edit every piece of information they need, relating to any citizen application or other process. In addition, full reporting becomes an easy everyday reality, giving you visibility of your stats, your performance and your workload.
“We have successfully processed claims - from start to finish - from day 1 of implementing Capita’s solution, and have now managed 3,000 applications (close to 10,000 claims) in the first 10 weeks of operation alone.”
Glasgow City Council
Forms and Case Manager are part of Advantage Digital’s solutions for local government, and can be integrated with other digital components such as Portal and Apps. They combine ease of use with powerful functionality, increasing the speed and efficiency of your customer communications.
See how Advantage Digital can help you see a return on your investment from year one.
News article: Digitising services for the London Borough of Hackney
Case study: How the EFA are saving over 30% with Advantage Digital
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