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Supporting technologies

Developing your staff: advancing your performance

There are many support activities that can improve service delivery and increase efficiency in social housing organisations. These include mobile options that use SMS text and email, and online options that allow for an increased flow of information to users.
 

Select a subject below to discover how Capita Housing can help your staff and organisation.

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  • Communications Manager

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    Capita Housing’s Communication Manager is an innovative application that improves customer service and saves money, using the simplicity and convenience of text messaging (SMS) and email. It integrates fully with your existing housing applications. Not only is it cheaper to send texts than generate, print and distribute written letters, but SMS messages are an ideal way to communicate with customers in the social housing arena. 99% of tenants and leaseholders have a mobile phone and 92% of all texts are read, 75% of them instantly. The instant nature of texts means that you can get your messages across quickly, wherever your customers are. This also gives customers confidence that you are dealing with their requests, quickly and easily improving your levels customer satisfaction.

  • e-Learning

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    It’s important to keep your user skills current and ensure they staff are getting the most from your organisation’s software. This is key to efficient working and maintaining high productivity. Traditional training disrupts workflow and you also need find a suitable venue and training resource, generating a considerable administrative overhead. Capita Housing’s e-Learning eliminates these issues, making training accessible at any time. It is also an excellent refresher and revision tool, with content constantly being revised and updated to reflect changes in legislation or additional functionality. We have worked with a leading e-Learning provider to create interactive training tools that manage and deliver courses, individual lessons and product demonstrations.