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Managed Services

Making payments safe and simple

A managed solution for payments offers huge benefits compared with traditional site-based system, improving cost of ownership, speed of deployment and compliance with banking regulations. Capita Payment Management offers managed and hosted solutions that are available 24 hours a day, seven days a week, 365 days a year.

Our payment solutions are managed by a dedicated, specialist team and are currently used by over 170 organisations throughout the UK. You benefit from reduced costs, including resources for managing on-site infrastructure and software, and more favourable card processing charges, due to payment compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Our Managed Service supports a range of remote card payment channels including online, touch-tone telephone, text messaging or speech recognition. Secure Bureau Service solutions from Capita support card payments via our on-site payment applications, or as a secure interface to third-party applications.

Select a subject to discover how our Managed Services can help your customers and organisation.

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  • Secure Bureau Service

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    Secure Bureau Service (SBS) from Capita Payment Management includes a range of application to process card payments via the internet, touch-tone telephone, SMS text and speech recognition. SBS speeds up payments, removes card details from the site and significantly reduces your organisation’s liability for PCI DSS compliance. This solution and can be used with any third-party front-end solution where card details are captured. The most established shared service within local government, established since 2001, fully managed and accredited solution removes the requirement for specialist on-site card processing software, hardware or infrastructure and any storage of sensitive cardholder data. Security guaranteed • Reduces scope for PCI DSS compliance and card security in general • Hosted in first European data centre to achieve PCI DSS Level 1 certification • Software applications certified to Payment Application Data Security Standard (PA-DSS) • Card details securely encrypted in line with PCI DSS

  • Managed Service

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    Capita Payment Management has been offering a Managed Service since 2001, making us the only supplier with experience of providing this essential service. It’s used by over 160 organisations, who between them take over 550,000 payments each month with a total value of almost £65 million.

  • Security guaranteed

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    Our Managed Service first received official PCI DSS Level 1 certification in 2007 and was re-certified in November 2008. Our solutions provide the latest card fraud protection measures as standard including 3D Secure (Verified by Visa and MasterCard SecureCode) and Card Security Code validation. We are proud to be the first major supplier to have applied these important safeguards to our software solutions.