Consumers increasingly prefer employing card payments to other methods. The decline in cheques is well known, while some prefer card payment to direct debits as it offers more control over when and individual payments are taken.
Capita Payment Management software includes solutions for contact centres or any location where payments are taken at first point of contact with your customers and citizens. They are also ideal for Mail Order Telephone Order (MOTO) payments (where customers provide card details to be entered by a member of your staff).
Our payment management solutions are ideally suited for a ‘shared service’ environment. This means a single contact centre can take payment on behalf of many organisations, e.g. a neighbouring local authority and a housing association.
Secure payments with convenience and flexibility
Payments taken using our solutions are classed as secure. Capita Payment Management has the latest fraud protection measures in place. This gives access to more favourable card processing rates.
Used with our Secure Bureau Service, you pass a great deal of your PCI DSS responsibilities to Capita. Unlike many competing systems, Capita Payment Management’s solutions are PA-DSS certified. Fraud protection includes use of the Card Security Code (CSC) and Address Verification System (AVS) checks. No card details are stored on site, and real-time authorisation is provided through a PCI DSS certified level 1 service.
Our solutions are quick and easy to implement. They are browser-based for rapid deployment, with intuitive payment entry screens to minimise training requirements. You can create new users and locations and get up and running swiftly and effectively with the minimum of disruption to your staff, organisation and customers.