Our Council Tax self-service application gives citizens online access to their Council Tax account at any time, reducing the burden on call centres and front office staff.
Our Business Rates self-service software gives businesses online access to their rates account at any time, again reducing the burden on call centres and front office staff. Businesses can see their account and balance information, including payments made and detailed calculations of their charges, plus payment schedules, helping them to budget. They can also see correspondence including bills and reminders – so they no longer need to call contact centres for reprints.
Both online services modules can also receive information: customers can input a change of address or sign up for e-Billing or direct debit payment. Self service validates the information and passes it to Capita Revenues and Benefits without the need to manually key in the data, increasing speed and accuracy of information flow.
Self Service applications for Benefits online give claimants and landlords online access to details of all the benefit claims applicable to them. It allows your authority to be open about the calculations by which benefit payments are reached. Claimants can see details of awards, payments made, payment schedules and overpayments, plus notifications and other correspondence, eliminating the need to call the contact centre for reprints of letters. They can check that their current assessment reflects their circumstances. Landlords can see a summary of payments they will receive, along with outstanding invoices, helping them manage their cash flow. They can also view historical details without contacting the authority.
Online revenues and benefits services improve speed and efficiency
You can select the services and functions that best fit your current online strategy. Updates to the services you receive and offer can be made when necessary. The applications require minimal configuration so your services can be up and running quickly for you to soon see the benefits:
- Increases customer satisfaction
- Achieves considerable cost savings
- Improves reliability and accuracy of access to services
- Enables rapid resolution of day-to-day enquiries
- Offers customers more housing services and information at first contact point
- Quickly reduces avoidable contact.