At Capita, we know there is an increasing demand for tenant services to be available around the clock. They must also be easily accessible via the internet. Capita Housing includes an innovative suite of online applications that offers a new, interactive way of communicating with your customers and communities.
Customers can get key information and services when and where they need them, including:
- Access to rent account and service charge information and payments
- Logging repair requests and viewing the status of existing repairs
- Submitting and reviewing customer service (and Anti-Social Behaviour) requests or incidents
- Requesting rent statements and payment method changes
- Access to complete pre-application questionnaires on housing eligibility.
Online housing services improve speed and efficiency
You can select the services and functions that best fit your current online strategy. Updates to the services you receive and offer can be made when necessary. The applications require minimal configuration so your services can be up and running quickly for you to soon see the benefits:
- Increases customer satisfaction
- Achieves considerable cost savings
- Improves reliability and accuracy of access to services
- Enables rapid resolution of day-to-day enquiries
- Offers customers more housing services and information at first contact point
- Quickly reduces avoidable contact.