At Capita Software Services, we believe that effective use of a web channel is an essential tool for local authorities. Ensuring that your customers can complete key tasks quickly and in one attempt will allow you to meet stringent efficiency and value targets while still making savings.
This is borne out by the results of Better Connected 2009, this year’s annual survey of local authority websites by Socitm (the professional association for public sector ICT managers). It is important to keep making new high-volume public services available online. Increasing your website’s reach and allowing customers to handle more transactions themselves will save money and time. Your service delivery will continue to become more efficient and strengthen the business case for answering customer queries online.
Make more of your systems available online
During 2010, Capita will be releasing a new product that can quickly and easily web-enable back office systems not currently covered by self-service applications.
Our software uses a set of highly customisable and flexible web forms coupled with our integration expertise and integration hub technology. Any authority website will be able to provide users with a secure review and update facility linked directly to back office systems not previously available online.
The solution will be:
- Simple to deploy, configure and use
- Flexible
- Able to communicate with a variety of systems with appropriate APIs
- Able to provide generic web channel processes that can be customised as necessary
- Quick to set-up and go live.