Many organisations use a number of different web applications to deliver their services. Each application requires user authentication for security and data protection. If customers must enter several usernames and passwords to access your site, it will deter them from using it all. Where self-service facilities are too onerous to use, users revert to more traditional, expensive channels. This means you could be financing online services without reducing your costs elsewhere.
Capita’s e-Citizen authentication solution allows customers to use a single secure log-in across a number of web applications. Once registered for your services, the customer needs to remember only one username and password to gain access to them all.
e-Citizen can also give access to both local and central government online services using a single Government Gateway ID. This further increases uptake of your online services by providing an additional route to them.
Your organisation can also choose to use e-Citizen to give access to third-party web applications and systems. Accomplishing more tasks provides your customers with further incentives to use your online services.
Simplifying access increases online activity
Implementing Capita’s e-Citizen can lead to a range of benefits for your organisation:
- Improved customer service and accessibility for your services
- Increased use of self-service channels by reducing barriers to access
- Reduced use of more expensive communication channels
- Minimal costs compared to developing and maintaining expensive bespoke solutions
- A simplified Government Gateway registration process: a simplified eCitizen registration process has been agreed with the DWP.