Skip Links

Housing Benefits in the field

Provide timely and accurate services for less

Capita Revenues and Benefits includes software solutions for mobile working that can transform the efficiency of field-based workers. This includes officers who make intervention and fraud visits, and those collecting information on changes in circumstances. Ensuring that accurate data is collected significantly raises efficiency, as does processing that data automatically without re-keying or copying.

National Performance Indicators for local authorities emphasise delivering the right benefits at the right time. Capita’s Mobile solutions for housing benefits can also help improve your performance against indicators NI180 and NI181.

Select a subject below to discover how Capita Total Mobile can help your organisation.

Mobile Benefits image

  • Intervention and fraud visits

    details

    Visits to benefit claimants remain an effective way to ensure the right benefits are delivered at the right time. This mobile solution gives your officers their schedules and the right information to carry out effective reviews in the field. Visit schedules can be ordered geographically, saving time and money therefore making each working day more efficient.
     
    Officers can easily see core housing benefit information, including claim type, case type, household, income and rent details. They can compare these details with information gathered during their visits and update them accordingly. The Fraud module includes specific fraud-related notes and other pertinent information.

  • e-Change in Circumstances

    details

    This software application streamlines the handling of information collected in the field. It enables faster processing times and reduces the burden on back office staff. Mobile workers can see all the current claim details, which they can then edit before uploading changes to the back office. All changes in circumstances (CIC) are held electronically and automatically transferred to the Housing Benefits e-Store for processing.

     

    This solution eliminates re-keying of information and reduces administrative overheads. This improves the accuracy of data and speed of information flow. It allows CIC information to be collected efficiently and accurately as part of a scheduled visit or on an ad-hoc basis.