Skip Links

Payment Services

Capita Payment Management is also a major provider of secure payment solutions to a range of other markets. Building upon our leading presence in the local government market, we have established a significant presence within education, health, insurance and the private sector, further demonstrating the flexibility and portability of our product portfolio.

Capita Payment Management has a solution for you whatever market your organisation operates within. Our suite of software solutions allows you to take card payments while offering your customers a range of secure and convenient payment channels. Some of our most notable customers, outside of local government, who take payments using our solutions include:

  • TV Licensing
  • Gas Safe Register
  • BBC
  • Brunel University
  • Central Manchester University Hospitals NHS Foundation Trust


The range of payment solutions from Capita Payment Management extends consumer choice, delivers efficiency gains to your organisation and includes the latest fraud protection measures for taking payment by credit or debit card.

  • e-Commerce

    details

    Securing payments on time is a constant challenge for any organisation. However, it is considerably aided when the person making payment has a choice of convenient and easy to use payment channels. The growth of self-service and customer choice is driving the need for e-Commerce solutions. Internet Payments and Payment Portal from Capita Payment Management offer an out-of-the-box solution. This service allows you simply and quickly to add highly secure web pages to your existing websites in order to provide a seamless payment experience for your customers.

  • Contact Centre

    details

    Contact centres are a proven way to extend availability and improve customer service at any organisation looking to improve efficiencies and offer extensions to customer choice. Capita Payment Management has worked with a wide range of organisations to introduce and improve contact centre operations. Our end-to-end solutions are perfect for those with no current system in place to handle and process customer payments. Our range of simple-to-use integration options has allowed many organisations to facilitate payment services directly from their existing solution.

  • Chip & PIN

    details

    Introduce the highest level of security to your customer facing environments. Capita Payment Management’s totally secure Chip & PIN service can be fully integrated quickly and easily into any system, or used as a standalone point of sale (POS) solution. Our pre-accredited model eliminates the need of banking certification as part of your deployment. This is more cost effective than typical with on-site deployed solutions.
     
    All solutions from Capita Payment Management have been certified to the highest levels and comply with PA-DSS (Payment Application Data Security Standard), the card schemes’ latest initiative to be brought into force.

  • Mobile

    details

    Wherever you wish to take payments, Easy Mobile is the solution for you.
     
    Easy Mobile is ideally suited for any organisation looking for a flexible, cost-effective and easy to commission mobile card processing solution. This handheld device is delivered ready-to-use with an integrated printer, Chip & PIN and card swipe reader. Just switch it on, enter the payment value and follow the simple on-screen instructions. The unit is equally at home when used anywhere on your premises, in the field such as at events or on your customer‘s doorstep.  All this with none of the constraints associated with traditional fixed bank-owned terminals. 

  • Direct Debits

    details

    Direct Debits is a well-established and trusted method for your customers to make regular payments at agreed intervals. These are often set up by your customer, with them completing the relevant paperwork and submitting it for onward submission to the bank. Capita Payment Management’s Direct Debit service can help you further streamline your processes by eliminating the manual and paper-based process typically employed by most organisations.

  • Stored, deferred and repeat card payments

    details

    Payment Management is an area with an ever-changing landscape, driven by both security and customer expectation. The following are common challenges that many organisations currently face:


    • Taking a payment for an item or service that is currently out of stock or unconfirmed.
    • Taking regular payments against a card without storing the card details on your own site
    • Automating refund processes for cancelled items or events

     

    The extensive range of integration services from Capita Payment Management can help your organisation bridge these requirements. Our services allow you to implement functionality that would typically require you to store full card details onsite and all without compromising service or functionality.

  • Security and fraud protection

    details

    Securing you and your customers
    It is clear that there has been a huge growth in payments by credit and debit card, along with which comes the potential for security issues surrounding card payments.
     
    In line with this growth and concern, there is an increasing emphasis placed on the security of cardholder data. The consumer wants to be assured that their card details are kept safe and the organisation receiving payment needs to keep their data and payments protected.
     
    Capita Payment Management provides a range of products to support card payments through a variety of convenient payment channels. All of our software solutions use the highly secure and established Secure Bureau Service for validation, authorisation and forwarding of card details to the bank for settlement.
     
    Our solution incorporates the latest measures to help combat card fraud, including:

    • Card Security Code (CSC) validation when receiving payments through contact centre, internet and automated telephone systems
    • Card password validation (Verified by Visa and MasterCard SecureCode – collectively termed 3D Secure) for payments made via the internet.
     
    Removing the risk
    Major card schemes, such as Visa and MasterCard, are strong advocates of secure managed services over site-based hardware and software. There is clear requirement for those taking payments to comply fully with Payment Card Industry Data Security Standard (PCI DSS). Using Capita Payment Management channels and services, our customers find the majority of the responsibility for compliance with this standard passes to Capita, reducing risk and worry for our customers.
     
    Managed by a dedicated team of payment management software specialists, our secure solution is used by over 170 organisations, who each month process around 1.5 million payments with a total value of more than £110 million.

  • Automated telephony

    details

    Our developments in automated telephony have enabled many customers to extend services, offering 24/7 availability and improved efficiency. Touch Tone offers full integration with the customer via keypad instruction. Our state-of-the-art Speech Recognition solution takes the customer experience a step further by allowing your customer to interact by simply using their own voice to supply details.