Utilising the internet as a communication and professional channel is essential for public sector organisations in the battle to work as effectively as possible.
Through online services, you can improve efficiency levels, empower the citizen, reduce duplication of effort and deliver services to the right people at the right time. At Capita Software Services, we provide a comprehensive and secure suite of web products that offers a wide range of services tailored to both you and your customer needs.
Better Connected 2009, this year’s annual survey of local authority websites by Socitm (the professional association for public sector ICT managers), agrees. Results demonstrate that using the internet effectively to service customers is a vital factor in meeting efficiency and value targets. It is also essential to reducing costs.
Capita solutions bring full online services closer
Our web products provide your people with the information they need to answer customer queries. Updates and report changes can be submitted swiftly in a secure environment. Capita solutions are structured intelligently, with intuitive user interfaces and a look and feel that can match your existing customer website.
Capita offers line-of-business web applications for revenues, benefits, housing and payment management systems. We also have a complete authentication solution (e-Citizen) that allows customers to log onto multiple applications with one username and password. This functionality allows visitors to sign in via the Government Gateway.