Why should I consider mobile working?

Mobile WorkingThere are a number of reasons for organisations to consider mobile working. Field, home and mobile workers generating real time information for a single, shared IT system has distinct efficiency advantages. Information is less likely to be duplicated, less time is time lost since workers do not need to go back to the office to re-enter information, the use of office space is optimised and services can be delivered better, by fewer staff.

IT infrastructures to support home and mobile working have improved rapidly, meaning better reliability and speed of service. The drive to improve efficiency, reduce costs and provide better services means mobile working solutions are essential. With the push to deliver services 'in the field' - in people's homes, places of work, public open spaces or other convenient locations, the rules of engagement are changing.

With Capita working, we understand the mobile world and have applied our knowledge of the 'back-office' processes to develop robust, reliable and secure solutions to mobilise your workforce.


Service Improvements

Mobile working implementations by local authorities have shown that services delivery improvements of between 10% and 30% are achievable.

  • Time saved commuting to and from the office can be used to improve the level and throughput of services
  • Instant checking of e-forms on the mobile helps to eliminate the need for re-visits and re-work
  • “Pilots have shown average time savings of 29%” (Source: Project Nomad website www.projectnomad.org.uk

“The long term strategic risk of not moving towards mobile solutions is significantly higher than the risks associated with doing so.” (Source: Project NOMAND – Efficiency Savings and Mobile Working Report)


Productivity Improvement

Existing examples of mobile working in local government share a common theme – greater or improved output for the same or less investment. An effective mobile working solution can generate savings from reduced turnover and absenteeism. At the same time, employee satisfaction and productivity tends to increase as a result of flexible working and an improved work life balance.

Data entry is also more accurate and timely, as information is inputted in real time, rather than being re-entered from paper, a process which adds time and is subject to translation errors.

Spelthorne Council recently reviewed its mobile working scheme and concluded that by “Cutting out the paper” it saved an average of five hours per officer per week in the preparation and updating of information


Cost Savings

A recent City of London University study established that the average cost of a desk in the UK is £10,000, although BTs Workstyle consultancy Group estimates the figure to be closer to £18,000 per desk p.a.

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