Work Tray
Work Tray is a brand new work allocation and organisation tool that sits at the heart of Housing. It can be linked to an industry leading end-to-end workflow based business process management product. This provides customers with the potential to:
  • Improve customer service
  • Lower process costs for high volume processes
  • Enhance control or governance for critical proceses

What is Workflow

Housing manages and displays information to users, but it is the users themselves - with very few exceptions - who must look for outstanding work, organise and prioritise their work and ensure that deadlines to deliver services to tenants are met.

With workflow in place, the system has a much greater knowledge about how services are delivered, using a diagrammatic process map. Workflow will provide these maps or license customers to produce their own processes.

Work Tray

All work in Housing modules is collated and prioritised into a single screen in Work Tray. The allocation of work and the transfer of work between staff can be automated. This speeds up the passing of work between staff and reduces the overall time taken to deliver a service; promoting teamwork and reducing departmental barriers. Rather than users having to find work, the system presents work to the user in the form of a 'work tray'.

The Benefits
  • Business operations are easily managed, changed and improved
  • Simple to use, allowing a quicker training turnaround for new users
  • Users clearly understand what should be going on, who should be executing which procedures and which policies are applied
  • Business processes and underlying infrastructure can be designed with the future in mind so that they evolve within the rapidly changing housing sector
  • A process-centric organisation knows where to find indications of on-target performance and of performance failure
  • Identifies automation opportunities and automates repetitive manual tasks
  • Promotes a shared understanding of processes and accountability
  • Fewer customer requests are forgotten or delivered late
  • Responsibilities are clear and participants understand their role and how their actions impact and rely on others

To download the full PDF for the Work Tray please click here

Capita Software Services is a trading name of Capita Business Services Ltd. Registered office: 71 Victoria Street, Westminster, London SW1H 0XA. Registered in England No. 2299747. Part of The Capita Group Plc