The Voids Management module provides seamless integration between different sections or departments within a housing organisation that have a part to play in the effective monitoring and management of the voids process. Intrinsically linked to the core property database, Voids Management manages the process from the receipt of a notice to terminate a tenancy through to re-letting.
Used effectively, the Voids Management module can help achieve significant reductions in void turnaround times, identifying bottlenecks in the process and therefore enabling resources to be targeted effectively.
Summary of main features
- Central void record, automatically created when the notice is received to terminate a tenancy
- Void cost monitoring that automatically collates costs of lost revenue, total repair costs and additional ad-hoc costs such as incurred in the issue of decoration vouchers
- User defined workflow of events used to monitor progress of a void and prompt actions
- Monitoring of events against user defined targets
- Automatic links with the Repairs module preventing re-letting, for example, before flagged repairs have been completed
- Key monitoring facility
- User defined fields and free text facility for entry of marketing information- particularly useful in choice based lettings schemes
- Flagging of vacant properties for inclusion in a choice based lettings scheme
- Integration with Streetwise enabling void inspections to be downloaded to handheld devices for completion on site
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Decision Support