Housing Appointments

Appointments are a key requirement of the government’s push to enhance customer service in the housing sector. With Capita Housing, all core services delivered to tenants are available by appointment - helping your organisation deliver an effective and efficient service for your tenants, leaseholders and other customers.

Advantages for your customers

  • Customers can get an appointment when they call - no need to check staff availability and call them back
  • Offering appointments improves customer perceptions of your service
  • Capita Housing Appointments works across all housing services, not just repairs

Easier for your staff

  • No need to juggle applications as appointments are made within Capita Housing
  • One calendar system for your entire organisation (uses Microsoft Outlook)
  • Front line staff are not tasked to be in two places at once
  • Reduces time wasted on calls to empty properties as offering an appointment makes it more likely that the customer will be in
  • Mobile and remote workers can use well-established tools to keep up to date with their appointments whilst away from the office.

Track success and report on your performance

Booked appointments are stored in both Capita Housing and Microsoft Outlook and can be amended in either system as each one updates the other. You can easily report on how many appointments are made, kept or broken by the tenant or the landlord organisation.

Capita Software Services is a trading name of Capita Business Services Ltd. Registered office: 71 Victoria Street, Westminster, London SW1H 0XA. Registered in England No. 2299747. Part of The Capita Group Plc