Choice Based Lettings

Many local authorities and registered social landlords are reviewing their allocations policies and procedures in light of the trend towards regional and sub regional choice based lettings partnerships

Under such schemes, vacant properties are advertised, often using a variety of different mediums, and applicants encouraged to apply for individual vacancies, competing with similarly interested applicants on the basis of their need for re-housing or time spent on the waiting list

Choice Based Lettings provides all the tools required to effectively manage lists of vacant properties from multiple sources, and to capture responses to advertisements, prioritising applicants according to the allocations policy of the organisation

Applicants may register interest in a property online using a fully interactive website, by an automated telephone answering facility or simply by logging their request in person where interest may be quickly recorded by an officer.

Summary of main features

• Vacant properties for inclusion in a scheme are automatically identified from the Voids Management module
• Properties available from other providers can be easily incorporated into listings
• Lists may be published to interactive websites, interactive voice recognition telephony systems and for printed output
• Websites incorporate property details that are extracted from the property database and Voids Management module and include photographs
• Applicants can register on-line and are automatically banded according to the partners banding policies; where partners have different policies, these can be accommodated and the applicant banded for each housing partner’s properties
• Requests for individual vacancies can be captured online, via the telephone system or through a simple logging facility
• Shortlists can be produced according to allocations policy
• Properties are automatically re-advertised where no expressions of interest are received
• Feedback is provided on the number of expressions of interest received

Decision Support

EDM

Allocations

Arrears Management

Choice Based Lettings

Contact Point

Customer Service Management

Homelessness

Housing Appointments

Rent Management

Repairs Management

Right To Buy

Service Charge Management

Voids Management

Work Tray