Housing Products
Telephone: 08701 631800
Email: Arrears Management
The Arrears Management module enablesHousing users to take early and effective action in the recovery of tenant and other debts accrued. Used to monitor tenancy rent accounts, former tenant debts, garage accounts and service charge accounts, Arrears Management module quickly identifies arrears cases and prompts actions according to user defined policies.
Users can now be notified of actions due via their Work Tray, reducing the user input required to manage low level arrears.
Different policies may be profiled for different tenancy or property types and for current and former tenancies. Triggers for action may be based upon net or gross values, multiples of the periodic debit or simply in sequence based on the last action taken.
Prompted actions may be accepted, rejected or replaced with an entirely different action. Secondary actions may be applied at any time to record ad-hoc events. When a case reaches the stage of applying for a court hearing, traditional arrears monitoring systems are limited to adding ad-hoc stages to the arrears case to record events as they happen. Housing incorporates a dedicated legal action monitoring facility that will track the case from initial application through to warrant details including any appeals lodged.
Housing Officers are able to download their arrears actions to a handheld device and work on them in their patch, having tenant details available whether conducting home visits, working from home or remote locations.
SMS texts are gaining acceptance as an excellent way to deliver service to tenants; 99 percent of adults in the UK now have a mobile phone and 75% of them respond to texts instantly. Capita offer a low cost SMS text service, so tenants can be sent reminders, asked to contact the recovery team or even pay by mobile phone!
Summary of main features
Decision Support