Capita LGS’ systems consultancy provides unrivalled revenues and benefits systems support to local authorities. Our extensive knowledge and experience in administering council tax, benefits and national non domestic rates (NNDR) systems means that we can provide a straightforward technical support solution to suit your needs and help you meet your objectives.
We understand that systems administration plays an integral role in the functioning of revenues and benefits departments, which is why the tailored systems support and consultancy we offer enables you to concentrate on the day-to-day management of your operation – content in the knowledge that your systems are reliable and well managed.
Fully-comprehensive systems consultancy and support
The systems support and consultancy we offer for core revenues and benefits applications and document imaging systems can be provided either as part of a long-term arrangement or on an ad-hoc basis and includes:
- Batch processing, including out-of-hours support, annual billing and year-end processing
- Technical support, including data interrogation, SQL reports and integrity analysis
- Daily/monthly/annual reconciliations of systems and interfaces
- Preparation and completion of statutory government returns including benefits subsidy
- Desktop support
- Conversion support (Academy and Northgate)
- Implementation of Anite
- Project management (Prince II).
Dependable systems teamed with expert knowledge
Our clients that utilise our systems consultancy enjoy the following benefits:
- Improved system reliability and resilience
- Access to technical systems experts with the business acumen enabling them to apply, and relate to, revenues and benefits issues in a technical environment
- Use of a greater pool of support resources with the skills and expertise to easily manage the more complex data systems in place
- Guaranteed maximised availability of key business systems
- Access to a central support team that is available from 7am to midnight, and which moves to a 24-hour shift pattern during busier periods.