At Capita we are proud to be the market leader in providing services to local government. With over 20 year’s experience, we form trusted partnerships with local authorities to help improve efficiency, raise service quality, reduce costs and deliver benefits to the local community. By implementing usable innovation and efficient solutions, we transform services year-on-year, benefiting citizens across the UK.
We cover everything from back office processing, administration and finance services to customer management, channel shift and tackling fraud. We can deliver anything from a stand alone service, an entire function (e.g. finance or contact centre services) or an end-to-end business process.
The pressure to improve services and reduce costs is an ever present challenge; it’s clear that this is not going to change. Our collection of flexible services help you get the most from your budget while improving performance. Offering genuine choice and flexibility is integral to our service delivery; we take into account your precise requirements and create tailored solutions based on individual needs.
Whichever services you need, we guarantee results, deliver you cost savings, make you more efficient and in turn create better experiences for your citizens.
Our local authority customers range in size and complexity. We have developed a range of partnership types and frameworks to reflect this diversity:
Service agreements – a traditional model, giving you straightforward access to the wide range of resources and services across Capita
Joint venture companies - creating a completely new legal entity, joint venture companies are very popular with our local authority customers to have shared ownership and decision making
Shared service – a well established and highly-flexible way to reduce your budget, increase productivity, maximise efficiency and bring new employment to your locality
Frameworks – we are registered on a number of procurement catalogues to provide your with choice as to how you buy our services
We have considerable experience in setting up these kinds of arrangements and will work with you to ensure service efficiency, quality and flexibility.
Our services are delivered by our experienced resource-base of over 2,500 employees. We make sure all of our employees are kept up to date on the latest training, legislation and best practice to give you and your customers the best possible experience.