Partnerships and outsourcing

Capita is the UK’s leading provider of services to local government. For over 20 years we’ve formed trusted partnerships with local authorities across the country to improve efficiency, raise the quality and provide a better customer experience.

Revenues and benefits

Our market leading revenue and benefits capability for local authorities, including housing and council tax benefit, council tax collection and NNDR administration.Revenues and benefits

Customer services and channel shift

Improving your responsiveness to customers and helping you to generate a channel shift to make long-term savingsCustomer services and channel shift

Business support

Our proven approach of transforming administrative functions will increase productivity, maximise cost savings and free up the front line.Business support

Financial services

You’re guaranteed to get expert finance support with improved performance and reduced costs.Financial services

On-demand resilience

Our on-demand resilience service offers a flexible, reliable and cost effective approach to maintain service delivery during peaks in demand.On-demand resilience

Tackling fraud

Our fully-managed single person discount and tenancy verification solutions help reduce the cost, maximise revenues and crack down on fraud levels within your community. Tackling fraud

Local welfare assistance

Capita’s local welfare assistance service designed to administer, manage and process new, local services covering crisis loans and community support grants.Local welfare assistance

Training, policy and systems consultancy

We have extensive expertise in providing councils with training, policy and systems consultancy services.Training, policy and systems consultancy