Capita LGS is the market leader in providing offsite revenues and benefits processing services. Our in-depth knowledge of administering revenues and benefits services, teamed with our large pool of dedicated offsite processing resources deployed across our UK shared service centres, means that we are able to offer local authorities cost-effective, reliable and flexible offsite solutions.
We know that from time to time local authorities can experience a change in demand on their operational capacity due to factors such as system upgrades, staff shortages and organisational restructures. We have the infrastructure, expertise and a resilient approach for councils to access – whether during a short-term crisis or on an ongoing basis.
Delivering a quality service with confidence
Our offsite processing services, which have been used by over 60 local authorities nationwide, include:
- Bespoke offsite management and continuous performance monitoring
- Significant operational capability, providing contingency services and mitigating risk
- Modern IT infrastructure and ‘quick start’ connectivity solutions
- Dedicated Capita LGS resources to ensure compliance with the Council’s code of connectivity requirements
- Secure operations with business continuity and disaster recovery plans
- Access to a resource pool of over 150 permanent staff who are extensively trained and kept up to date on legislative changes
- The use of our fully-equipped shared service centres situated across the UK.
Enjoying high productivity at a low cost
Councils that have used our offsite processing services have reaped the following benefits:
- Enhanced services and improved performance
- Guaranteed high productivity and accuracy levels
- Cost savings – payment for results, not people
- Greater service resilience.
Find our more about our benefits administration service and our revenues collection service.