We can handle the administration for all your council tax and non-domestic rates. Since the early 1990s, we’ve been looking after these core services for local authorities across the UK. With market-leading IT and more than 2,000 people to handle the work, we offer the country’s leading service of this type.
Our service will help you save money, improve your overall performance and support you in delivering local council tax support schemes.
We can also help you put your systems and citizens online. This is helping our customers to drive further cost savings and deliver more modern services in the way citizens want to receive them.
Council tax administration
Our trusted approach, highly-trained expertise and scale is key to achieving success for our clients. We can also help to provide move more council tax services online We design flexible solutions to meet individual needs and challenges, including:
Bespoke solutions - from fully-managed services to specialist support in specific areas such as system administration, call processing, debt recovery and correspondence processing
Online functionality - new software and processes to put council tax services online
Handling single person discount reviews - by utilising data analysis and state-of-the-art software to verify claims
Tracing, managing and administering the collection of council tax arrears
Specialised tracing and debt analysis – using systems to maximise council income and focus resources on collectable debt
Marketing campaigns - using customer targeting techniques to raise awareness on key topics such as council tax collection or supporting a channel shift to online council tax services.
Now more than ever customers are carrying out many public services online. By introducing the latest software and processes, we can help councils to put their council tax services online with better automation. Not only is this more in tune with the way citizens live their lives, our customers are also realising additional cost saving benefits. .
We can be there as much or a little as you need through a range of service offerings, from onsite, to fully integrated offsite solutions.
We offer truly flexible delivery models for NNDR collection. Our NNDR shared service centre – the largest in the UK – is a major asset to our service delivery, but we are just as proud of the services we deliver locally. Whatever model you choose, we design and deliver a comprehensive and cost effective service to all our customers.
Our NNDR solution includes:
End-to-end billing and collection – through a fully-managed service, including the provision of software, IT support and debt recovery
Function-based delivery model – a unique offering where all our NNDR contracts are managed by specialist teams covering system administration, valuation, billing and collection bailiff liaison and post bailiff enforcement
Expert technical consultants – to provide ongoing guidance and innovation to maximise system functionality
Shared management overhead infrastructure – to deliver reduced service costs
Service improvements – with a proven track record on every contract
Quality assurance - underpinned by ISO 9001 and Investors in People accreditations.
We consistently maximise revenue collection and deliver high quality services on all contracts administered, this is evident year-on-year high contract retention.
Council tax support
Council tax benefit has been replaced with local council tax support schemes. Millions of citizens are facing increases to their council tax bills and many are required to contribute for the first time. We can help you through the challenge by delivering council tax collection services, customer contact resilience and support of those vulnerable citizens.
Visit our council tax support page to find out more.