As a leading supplier of first-rate business support in local government, Capita LGS has a proven model for providing local authorities with business administration support services across a wide variety of service areas.
Our expertise in delivering transformational administrative services allows our local authority clients to enjoy the benefits of increased productivity, a consistent approach to processes and greater efficiencies within their operations.
Our business administration support for councils spans over 30 service areas, including:
- Environmental health
- Library services
- Planning
- Transport and car parking
- Legal services
- Housing
- Early years and pupil services
- Children’s social care
- Children’s strategy, commissioning and local provision
- Children’s quality and standards
- Customer services
- Procurement
- Central administration.
The remit of our business support is extensive, but there are consistent core processes that we provide within most service areas – these include:
- Word processing
- Post management
- Complaints monitoring
- Telephone calls (message-taking)
- Meetings and events management
- Scanning and indexing correspondence/plans
- Filing
- Minute taking
- Fulfillment
- Ordering goods
- Cheque handling
- Invoice processing
- Timesheet processing
- Performance and statistical management information
- Distribution of internal leaflets, flyers and pay slips
- Record retention
- Expenses (mileage/standby/overtime)
- Satisfaction surveys
- Maintenance of notice boards
- Issuing travel warrants, car park permits and ID badges
- Sickness returns
- Staff induction support
- Managing petty cash.
Reaping the benefits of an unrivalled business support offering
By utilising our state-of-the-art technology and performance management, together with consistent and centralised core processes, we are able to offer a business support service second to none, that yields the following proven benefits:
- Greater resilience and cost savings across the whole service
- Improved efficiency and consistency of processes, eliminating duplication and waste
- Improved visibility of work volumes and management of service targets
- Reduction in accommodation space, contributing towards cost savings
- Enhanced comprehensive management information, assisting in monitoring key performance indicators
- Better staff morale and team work through improved performance management, including the creation of clearly-defined career paths and supporting staff in undertaking Business Administration NVQs.