Capita Local Government Services is the UK’s market leader in providing partnership and outsourcing services to local government. We have over 16 years experience of working in partnership with local authorities, delivering innovative and efficient solutions that produce transformational results year-on-year.
We understand that today local authorities face the perpetual challenge of cutting costs whilst still improving on service delivery, which is why at Capita LGS we’ve developed a suite of flexible services tailored specifically to meet the specific needs of our clients. You can make use of one of our accredited shared service centres located throughout the UK, or we can provide our services directly from your own site – you can even mix and match against your precise requirements.
Making a big difference to front and back office performance
The Capita LGS service offering – delivered by a resource pool of over 2000 staff who are kept up to date on the latest training, legislation and best practice – includes:
Whatever the service, we guarantee impressive results
Local authorities who use our services agree that the following benefits underpin all our services:
- Cost savings
- Improved customer experience
- Greater efficiencies
- Round-the-clock support
- First-point-of-contact resolution
- Minimised risk.
Read about how we transformed Mendip District Council’s services and enabled mass savings.