Vanessa Parfitt, product launch manager at Capita, discovers how and why channel shift is arriving at the forefront of local authority delivery
The move away from traditional service provision is a key focus for local authorities, as they look for creative ways to face down challenging budget cuts. This article explains how local authorities are already using online and mobile apps to transform service delivery, build resilience around front line services and considers how wider channel shift could help drive further efficiencies across departments.
"Many local authorities have already made the obvious cutbacks and are having to look at what else they can do to make sure they find the right balance to meet these challenges both now and in the future."
Article originally published int October 2014's edition of IRRV Insight.
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