The London Borough of Lewisham has reselected Capita Local Government Services for a contract to provide systems support for the Council’s revenues and benefits service. The contract is worth £1.4 million over five years with the option to extend for a further two years. The new contract will run from June 2011 and is a continuation of the existing 18 month systems support service contract*.
Capita Local Government Services will be providing support for the Council’s housing benefits, business rates and council tax administration software applications. The service will provide resilience to the key technical systems that support processes including; annual council tax billing and year-end; government returns and subsidy; management information; systems reconciliation and report-writing.
Abi George, London Borough of Lewisham’s service group manager for service development, commented: “At a time when all local authorities are operating under increased financial pressure, it is vital that our revenues and benefits systems are secure and well managed. This is why we chose to continue our partnership with Capita for a further five years.”
The proven support service model will provide ongoing development and enhancement to Lewisham’s core business systems allowing the council to continue its successful performance in revenues and benefits for its customers.
The London Borough of Lewisham also uses Capita’s software for the processing of revenues and benefits.
Giles Reid, sales director, Capita Local Government Services, commented: “The London Borough of Lewisham already has an impressive track record of revenues and benefits administration accuracy and we are pleased to be working with them to continue this success. The systems support we provide will enable the Council to focus on core services, in the knowledge that their systems are dependable and being well managed.”
* Original contract began on 1 November 2009 for a period on one year and was worth £199,000. This was then extended for a further 6 months in a contract worth £109,500.