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Conference Headline Sponsor
OpenText
OpenText, an enterprise software company and leader in Enterprise Content Management (ECM), helps organisations manage and gain the true value of their physical and electronic documents and information. OpenText brings over 20 years of expertise supporting millions of users in 114 countries. Working with our customers and partners, we bring together leading Content Experts to help organisations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve efficiencies. As the world's largest independent provider of ECM, everything we do as a company is focused on enhancing your key business processes and systems enabling you to maximum ROI by leveraging your current investment. Individuals and teams can work with a range of user interfaces, such as Capita Housing, Microsoft Office applications, email clients, web browsers and mobile devices. This enables individuals to continue working in the environment most natural to them whilst still having access to corporate information. Open Text ECM enables your Capita Housing content to be managed alongside your organisations corporate information. That way all of your business content is all held in and available from one corporate system making it easier to share and distribute to the people that need it most. The solution automatically creates tenant, tenancy, application and housing case folders in the Capita Housing solution, saving time and reducing the risk of information error or loss. Contact Open Text today to see how our solution can help drive your information requirements not just for managing housing but all of your organisation’s content.
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Advanced Business Solutions
Advanced Business Solutions (ABS) provides integrated business applications and services. ABS's leading financial management system for housing associations extends the value and effectiveness of the finance department and allows organisations to retain control, improve visibility and gain efficiencies whilst continually improving corporate performance. ABS’ financial management system can be integrated with ABS’s payroll services and collaborative, document management, business intelligence and human resource systems to further streamline financial processes and deliver considerable cost and time savings. ABS prides itself on getting close to its customers by understanding their businesses and responding to their evolving needs. ABS customers include Walsall Housing Group, Three Valleys Housing and East Midlands Housing Association.
Advanced Business Solutions is a division of Advanced Computer Software Group plc, a leading supplier of software and IT services to the housing, care and business services sectors and the fifth largest UK-based software provider.
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Capita Total Document Solutions
Capita Total Document Solutions provides an end-to-end document management solution, from Archive Scanning and Storage to Intelligent Data Capture, Electronic Document Management (EDM) and Workflow. Swordfish is the web based EDM solution that is owned, managed and developed by Capita. It is delivered as an integrated component of the Capita Housing, OPENHousing, OPENAccounts and eBIS applications. The Bureau Scanning Service is an integral component of the overall solution, offering fast, secure, reliable conversion of historical records. With Capita Total Document Solutions’ comprehensive range of products and services for the Housing Sector, the vision of a paperless office can become an easily achieved reality.
The objective is to build long-term strategic customer relationships, operating as a true business partner rather than just a supplier. Key benefits
• Swordfish is controlled, managed and enhanced in partnership with Capita Housing and its customers;
• Tried and tested design and delivery methodology offers a low risk implementation;
• Owning the IP of Swordfish, Capita has full control of its functional and technical development, removing a key element of risk;
• Capita provides true end-to-end document management services and has many years of experience in delivering solutions to the Housing Sector
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Deeplake
Leading “Intelligent “ SMS Communication in Social Housing
We develop and market communications software that makes business processes more efficient and enhances customer service. Our solutions also have a positive impact for Social Landlords in;
• Social Inclusion
• The Environment
• Tenant Participation
• Cost Efficiency
• Customer Service and Satisfaction
• Diversity
Deeplake work in the Public sector and specialise in improving communications in Housing. For this reason our flagship product Communications Manager is the most widely used, best integrated, and most functional software solution for Social Housing and Local Authorities.
Our support, sales and finance teams are based in the facilities of Caerphilly Council in the Rhymey Valley in South Wales. Our research and development team is based in the Cambridge "Silicon Valley" in East Anglia. We work with clients, across the UK and develop, market, implement and support closely with our Housing Application partners which include Capita, SDM, Orchard and others to enable our technology in a "plug-n-play" architecture for Social Landlords.
We are part of the Clearstream Technology Group of companies, providing a firm financial base to continue developing and providing our market leading software. Clearstream Technology specialise in network and mobile communications and network security.
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EnlightKS
Our customers save up to 60% on their training costs when implementing or upgrading IT systems. Our rapid authoring tools combine system simulation with process expertise to deliver a “roles-based” online learning program. This ensures end-user confidence and competence with any new system and provides you with invaluable feedback on your organisations’ readiness for change. Our “live-support” tool embeds training updates and process changes directly into the live application with no programming required. This provides significant improvements to data quality, compliance with best practice, and auditable change control across your business.
Our proven methodology consists of the following steps:
• Understanding the change; and how it impacts the organisation
• Rapid capture of application process workflow using interactive simulations
• Creation of system simulations, user guides and cue cards including competence assessments
• Reinforcing learning at the point of need, post go-live
• Delivering system or process change in near real-time across your organisation
In short we give you total control of the skills development process and remove one of the major points of failure for IT implementations.
Organisations that have recently benefited from our solutions include Greensquare, Magna Housing, London Borough of Barking and Dagenham, AmicusHorizon, Peabody, Nottinghamshire Council, Southampton City Council and many others.
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Gistix
Gistix created the ADE ( Advanced Document Engine ) software, which Capita has installed in 75 of its client sites, for producing letters, rent statements, job tickets and other documents from Housing.
Gistix is a small specialist company which has been supplying software to enhance the Capita Housing product for over 15 years. Gistix software also includes and ACADAMAP (Capita Housing desktop mapping).
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Guardian24
Guardian24 is the leading UK supplier of Lone Worker Personal Security services. Over 400 public and private sector organisations use Guardian24. The service protects over 30,000 individual employees and handles 100,000 events a month. Guardian24 is a lone worker application available as a module of the Totalmobile solution for smart phones. It has been designed to support your mobile staff every time they go out on an appointment, monitoring their progress and location and organising an emergency response should one be requested or become necessary. Guardian24 allows users to log their daily tasks, get GPS location fixes, and any other important information. Should the users safety be compromised they can easily summon help with the press of a panic button on their smartphone, at this stage the service will record live audio and immediately notify a nominated respondent. Guardian24 is used to protect mobile staff when lone working, traveling to and from work, visiting clients in their homes and businesses and when working in isolation on remote sites.
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Keystone
Keystone is a market leading provider of asset management software solutions and services to the social housing sector. With a web-based software suite including support for business planning, component accounting, KPI reporting, contract management, asbestos risk recording, and service/inspection management, Keystone aims to meet the needs of Technical and Property Services professionals with innovative tools and outstanding support services and consultancy. Over 100 UK social landlords, large and small have used Keystone to achieve value for money, produce efficiency savings, and ensure regulatory compliance. Keystone is fully integrated with Capita Housing, Capita OPEN, and other leading Housing Management Systems.
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Microsoft
“Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. The UK subsidiary was formed in 1982 and currently employs over 2,400 people. Our main functions are service and support, sales and marketing for our UK customers and partners. The headquarters are based in Reading, with satellite offices in central London, Edinburgh, Manchester and Dublin. Through our seven core business units: Windows Client, Information Worker, Microsoft Business Solutions, Server & Tools, Mobile & Embedded Devices, MSN and Home & Entertainment, Microsoft solutions offer the greatest potential to serve our partners and customers. We continue to be committed to building software and services that will provide the most trustworthy computing environment for our customers and the industry.
We also work with industry, communities, and governments to conduct our business in a way that helps advance social and economic well-being. We actively support our community by undertaking charitable projects in the UK by providing IT skills and training to disadvantaged young people and adults. The role of Microsoft in the UK is clear: we want to champion technology, as the greatest enabler ever; enabling all people to learn, work and play better"
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Xmbrace
Xmbrace is the market leader in the provision of dynamic appointment and workforce scheduling solutions to the UK Housing sector, with a long-standing and successful partnership with Capita. The solution known as OPTI-TIME is a real-time resource scheduling system covering responsive repairs, appointment booking with ‘operative proximity indicators’, project-based work, voids and complex repairs, gas servicing and performance monitoring. OPTI-TIME integrates as standard to all housing and contractor management systems, working with any chosen mobile solution. It provides links with web, email and text/SMS services for customer communications and appointment booking. OPTI-TIME is increasingly being adopted for corporate resource booking, often as part of a Customer Relationship Management system - something sophisticated enough to drive efficiencies from the most complex environments but simple enough so that it makes it easier to run and administer even very basic booking requirements. The Xmbrace User Group is an unmatched future proofing guarantee. Our customers all do the same thing so our development efforts are channelled in the same direction. The continued success of our company relies on us continuing to deliver what people in housing need.
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