Housing Technology: Delivering high quality housing services for Derby


18 May 2017

Derby Homes joins the ranks of organisations moving to OPENHousing from Capita

Based in the centre of the UK, Derby Homes Limited is an arm's length management organisation created by Derby City Council to manage, maintain and improve its social houses and estates. It strives to deliver great homes, great neighbourhoods, great customer service and great value for its community, placing an emphasis on innovation, excellence and integrity across its teams and partners.

Derby Homes has used the Capita Housing management system since 1996 across its housing operation, alongside Capita’s OPENContractor to manage its annual programme of contractor services and repairs and maintenance.

Following strategic objective setting and an evaluation and tender process in 2016, Derby Homes has committed to staying with Capita as its technology partner, scheduled to migrate its full housing management system to OPENHousing, alongside the implementation of new functionality including enterprise-wide mobile working, contractor and customer self-service portals and workflow.

‘The migration to OPEN will be a great move for us in improving the efficiency and management of our business. We’re looking for one, fully integrated solution that will allow us to achieve a single version of the truth across our various teams and customers, and with OPENHousing we will be able to achieve this.

Having been a Capita customer for many years, we feel the move from one Capita platform to another will be a straightforward one, the ease and manageability of which definitely factored into our decision-making, as disruption to our staff is definitely something we’re keen to keep to a minimum during projects of this size.

We believe innovative technology can transform an organisation, and we’re confident the migration, and the range of mobile, automation and self-service capabilities also being put in place, will help us future-proof our services, best meet our customers’ and staff’s evolving needs and improve the value we offer.’

Maria Murphy, Managing Director, Derby Homes

 

‘Derby Homes’ strategic goals are ones we feel passionate about supporting, and we very much see them continuing to be a key and valued partner in the ongoing developments across our housing management suite. We’re especially pleased Derby is joining OPEN at such an exciting time, with the ongoing development of Advantage – our fully browser-based, intuitive next generation housing management system - and all the further benefits this will offer them as an integral part of their future plans with us.’

Michelle Tyler, Director, Capita’s housing business

 

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