As part of extensive business transformation plans across the company, CHP has recently signed a contract with Capita to migrate to the full OPEN suite of products, as well as implementing additional functionality to further boost their efficiencies and customer services.
“We’re really pleased to be moving to OPEN. The breadth of functionality available and continued investment in its development give us confidence it’s the best solution to support us in delivering our objectives. Digital and channel shift initiatives are particularly key for us, so we’ll be looking to broaden this out further following go-live, implementing new areas for online services such as self-service repairs bookings and more.
Kevin Darby, ICT Manager, CHP
“CHP is moving to the OPEN suite at a very exciting time – and they’re in good company, with 12 other Capita Housing customers also registered to migrate. By migrating these customers are best placed to also upgrade to Advantage Housing when it is launched, which will deliver a fully browser-based, intuitive and enhanced user experience for its staff and customers. The range of benefits this will bring CHP will truly enhance the services it delivers and we’re confident will further support the achievement of its objectives in the future.”
Michelle Tyler, Director, Capita’s housing business.
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Find out more about OPENHousing
Contact your Capita account manager to find out more about migrating from Capita Housing to OPEN, or to discuss Advantage Housing.