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Chatbots are becoming ever more prevalent, from banking bots that allow people to report a missing bank card and order a new one, to bots that help you book a taxi, or even order a pizza. And the public sector is quickly following suit.
On Monday 19 June, Capita’s software services team welcomed a very different kind of visitor to their offices in Wiltshire, as a mini bus full of 9 and 10 year old pupils from All Saints Primary School and Llandough Primary School in South Wales arrived for a day of workshops entitled ‘Investing in the next generation of digital leaders’.
Chatbots have the potential to reduce the load on contact centres. A recent Capita workshop explored the impact of this and other emerging technology.
Artificial intelligence (AI) has the potential to transform the way that local authority services are delivered and is set to have a huge impact on almost all organisations, including councils, over the coming years.