While paper may still be seen as king in the Insurance sector, the reality is that we now live in an age where information enters the business organisation in many different ways and in many forms.
Referred to as multichannel inbound content, the term content includes paper, but can also include email, office files, electronic forms, and more. It enters organisations through the mailroom, email, and websites.
AIIM research finds that 58% of organisations polled describe their inbound content handling as ad-hoc, with 23% having elements of multichannel inbound integration, but only 5% have automated routing to multiple processes.
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