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Professional and Career Development Loans (PCDL), one of the Government’s Student Support Schemes, has gone live with Capita’s Advantage Digital solution.
Advantage Digital delivers a self-service, intuitive and easy-to-use digital application process, which eliminates paper applications for PCDL and significantly reduces human interaction, unnecessary re-work and lead time for the student. The solution improves user experience and offers online assistance via webchat at all stages of the process.
Earlier in the year, we ran a competition in partnership with UKAuthority, asking local authorities to submit ideas for an app they felt would help deliver effective services to their customers.
The competition's prize was for three lucky winners to have their app entries designed and built for free, allowing each to engage with, and best support, their customers.