Capita and Liverpool YMCA’s work to reduce homelessness is recognised at European IT awards

11 April 2017

Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.

Capita’s Advantage Impact solution scooped the award in recognition of how it has helped Liverpool YMCA to tackle homelessness and access to support services in the city.

IT Europa Logo

The award celebrates the development of Liverpool YMCA’s revolutionary project – MainStay – created with the aim of providing improved access to short-term housing through housing support providers working together to share information, enabling those with the greatest need receive shelter.

Key to delivering this project, Liverpool YMCA wanted a new IT system which could be accessed by more than 50 partner agencies and local authorities, allow better sharing of information, and improve services – for which Advantage Impact perfectly fitted the bill. 

Advantage Impact is designed for organisations to use with service users, referral agencies and services for various functions such as assessing, referring, matching to services based on needs, risk, priority, and placing or signposting users.

Delivering positive outcomes

Since its inception and the implementation of Advantage Impact, MainStay has evolved to be a Merseyside wide project, improving access to all support services through a single-assessment that matches vulnerable people to available services and enables progress and outcomes to be monitored online.

The success of the MainStay project means that 66% of applicants are now placed in accommodation within a week and one in four within 24 hours. Read more about the project here.

Photo of attendees enjoying the IT Europa awards ceremony

Keirron Goffe and Andy Jones from Capita accept their Connected/Mobility Solution of the Year award

David Pugh, MainStay manager, Liverpool YMCA, said:

“We were looking to revolutionise our referrals service for homelessness and we knew that an IT system that all partnership agencies could access would help us achieve just that. We’re thrilled Capita won this award for the project as it really does recognise the transformation and results the system has helped us achieve.

“Ultimately, we are preventing as many people as possible from rough sleeping and the matching used in the system means that people are accessing the right service for their needs straight away”

Anthony Singleton, managing director of Capita's Advantage range of software solutions, said:

“We are delighted that Advantage has been recognised at such a prestigious awards ceremony. It is testament to not only the great work our customers achieve, but also Advantage delivering on its aims of providing innovative, agile and relevant technology solutions to help drive results and improve end user services for our customer organisations.”

About the awards

IT Europa’s European IT & Software Excellence Awards recognise best practices in customer solutions by Systems Integrators, Solution VARs, MSPs and ISVs across Europe. The event also recognises service excellence from the vendor and distributor community and 2017 will be the ninth year of this annual IT industry highlight.

The award finalists will be recognised and the winners announced on 30 March in London.

Find out more about the awards here:

Related links:

Read the Liverpool YMCA case study
Find out more about the MainStay project