Capita awarded Denbighshire County Council housing services contract

25 April 2014

Capita's software services business announces it has signed a contract with Denbighshire County Council to provide a comprehensive housing management system. Capita's OPENHousing software suite will help modernise the delivery of the Council's housing services by supporting the day-to-day management of its properties and customer communications all within one system. 

The software will also make it possible for the Council's employees to carry out daily tasks such as maintenance, processing of payments and contractor jobs, without needing to return to the office. In addition, customers will have access to the latest self-service tools, including a web portal that offers a new way of communicating with the Council to query rent accounts, report repairs and make a variety of payments.

The five-year contract was secured from the Council via the Government Procurement Service (GPS). This was designed to facilitate faster, more cost effective and efficient procurement by providing pre-approved suppliers.

Peter Mchugh, head of housing & community development at Denbighshire County Council said: "The housing sector has come up against many challenges over the last few years, so when reviewing our services, we wanted to ensure that any changes we introduced would ultimately help improve efficiency across our organisation for the benefit of our employees and our customers."

"A key reason why we selected Capita's software is that we now have the capability to store and access essential information about our properties and customers from one single point. This will simplify the process for our employees and increase the speed in which they are able to respond to our customers."

Roger Birkinshaw, housing director at Capita's software services business, commented:
"Our housing management system has been developed with the continually evolving nature of the housing sector in mind. It will enable employees at Denbighshire County Council to work anytime, anywhere and on any device, freeing up more of their time to spend out in the community. We will also support the Council in enhancing its customer service by opening up more channels of communication and giving customers instant access their own details and account information. We have a strong heritage in both housing and local government, which we will draw upon to the benefit of the Council over the next few years." 


Further information