News 15 April 2015

'A shot in the arm': The industry reacts to the Help to Buy ISA

In his Budget today, the Chancellor introduced a new Help to Buy ISA, which will be available this Autumn. First time buyers who are building their deposit will get a 25 per cent injection from the Government. For every £200 saved towards a deposit, the Government will add £50.

News 11 November 2014

Co-operative Bank announce Preferred Bidder for mortgage administration contract

The Co-operative Bank has selected Capita plc (‘Capita’) as preferred bidder for a 10 year contract to transform its mortgage servicing operation in the UK.

News 04 November 2014

Improving customer experience with the personal touch

While the FCA has stated that arrears management in firms has improved since the last review, it is urging the industry to place a greater emphasis on delivering consistently fair outcomes for customers based on their individual circumstances.

News 03 November 2014

Lending Zone: The Need for Speed

A fast and seamless origination process will attract new customers looking for fixed-term mortgages, says Capita Mortgage Software Solutions Chief Executive officer Chris Thompson.

News 30 September 2014

A focus on customer retention in the mortgage market

Against the backdrop of an increasingly competitive marketplace and a digital age where customers are both savvy and empowered by price comparison websites, it has never been more important to focus on customer retention.

News 25 February 2014

Countdown to MMR Chris Thompson, Chief Executive Officer, Capita Mortgage Software Solutions

As a third party provider to the mortgage sector, how well prepared do you think the industry is for the Mortgage Market Review?

News 25 February 2014

Is 2014 the year of outsourcing? Demonstrating compliance in a post-MMR market

In 2014, lenders will be under greater pressure to ensure and prove that the appropriate mortgage advice has been given to clients, they comply with treating customers fairly principles and the necessary qualifications are in place. Just how are they going to do this effectively on an ongoing and continuously updated basis?

News 25 February 2014

Lending Zone: Slick providers will put the customer first as MMR looms

Capita Mortgage Software Solutions Chief Executive Officer Chris Thompson says customers are set to benefit from renewed focus under the MMR and providers that are prepared for this will reap the benefits.

News 25 February 2014

60 Seconds with Chris Thompson, CEO at Capita Mortgage Software Solutions

You have recently been promoted to the position of Chief Executive officer at Capita Mortgage Software Solutions - what are your plans for the business in 2014?