Capita offers mortgage software capability to broker distribution after launch of new Tesco service

20 June 2016

Capita is to offer mortgage software to the broker market for the first time following its successful work with Tesco Bank in the development of its new intermediary portal.

Capita has been working with Tesco Bank since 2012, providing a full mortgage outsourcing service as part of Tesco’s direct to consumer model across web and telephony channels.
Now Capita is helping Tesco Bank to offer loans through brokers for the first time. “Tesco Mortgage Intermediaries” uses a portal based on Capita software and offers brokers searchable lending criteria, the ability to scan and upload documents and to track the status of applications from any device.
The portal is being serviced from Capita’s retail banking office in Glasgow and aims to provide ease and convenience to intermediary partners, allowing advisers to contact the lender by phone, online or using the webchat functionality.
Other functions of the portal include:
  • a single view of all pipeline cases: with a click users can drill down into each individual case from the single screen;
  • specific log-in profiles allow support staff to access individual cases and complete the registration or view progress;
  • instant decisions in principle.

“The broker portal aims to make doing business easy and efficient – giving a great experience to both the IFA and the end consumer in terms of the facilities it offers to make the process intuitive and quick. The principal requirements were defined by intermediaries for intermediaries - we listened to the feedback directly from our customers and tailored the software accordingly. For example if a broker has to rush off to see another client, the stop and save technology allows a current case to be saved and retrieved at any point by the broker from any device.”
Jon Peart
Managing director, Capita Mortgage Software Solutions

“The new broker platform has been specifically designed to help brokers provide a great service to customers remortgaging or purchasing their home.”
Julian Hartley
Products director savings, loans and mortgages, Tesco Bank