Payment solutions for libraries

Payment solutions for libraries

Payment collection and income management extends to far more than just taking cash payments over the counter. Payments via telephone, online and through self-service kiosks are revolutionising revenue collection. These methods speed up receipt of revenues for organisations, while offering their customers more choice and accessibility.

Improving income collection

Our range of payment solutions make it easy for library users to pay you be that for fines, overdue charges, hire of AV material or room hire. Our payment solutions give your library users a choice of convenient and easy-to-use payment channels, meaning securing payments on time is less of a challenge. With our Chip & PIN, online and telephone payment solutions we have a solution that’s right for you and your users whether it's face-to-face, self service, at a kiosk, or on the move.

Reduce cost of handling cash

On average, libraries generate over £400,000 income a year from library fines, overdue charges, hire of AV material or room hire. This is a lot of money. So, the challenge is to provide the most efficient and effective method to collect revenue, as collecting and handling cash securely is expensive. Our payment solutions protect staff from considerable additional workload and reduce the amount of cash by offering a range of self-service payment channels that allow library users to make payments with no staff involvement.

Over the counter payments

For ‘over the counter’ payments Capita provide a browser-based solution, pre-accredited to APACS standards, which can take ‘customer present’ card payments using a Chip & PIN device, as well as payment by cash or cheque. This removes any requirement for bank owned terminals and the delays that occur when accessing them. In addition, if you run a mobile library, EasyMobile Payments is an ideal choice for a flexible, cost-effective and easy to commission mobile credit and debit card payment solution.

Find out more about our Chip & PIN payment solutions

Online payments

Internet payments can be fully integrated with your library system allowing your customers to pay library charges online 24/7. The appearance of the card entry interface can be configured to match your corporate branding to deliver a consistent user experience.

Find out more about our online payment solutions

Self-service kiosk payments

If your library uses self-service kiosks, adding Chip & PIN devices can drive additional usage resulting in reduced queuing, increased customer satisfaction, reduction in level of outstanding fines and overall efficiency gains.

Find out more about our Chip & PIN payment solutions

Contact us to find out more about the market-leading library mangement software by Capita