Privacy Policy

We take care to protect the privacy of customers and users of Capita plc websites. Set out below is an explanation of how we process information about visitors to the site.

Collection of personal information

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored. You have the option on certain pages within this site to submit personal information to Capita plc in order that we might send you further information or email alerts. These pages provide explanations as to how this information is to be used. We will not disclose without your consent any personal information we collect about you when you visit the site to a third party outside Capita plc. In connection with any application, request or enquiry you make, your information will be passed directly to the relevant business unit within the group.

By submitting your personal information through this website, you shall be consenting to it being processed in the manner described above by Capita plc. If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please contact cssenquiries@capita.co.uk

Website cookies useage

What are cookies?

A cookie is a piece of information in the form of a small text file placed on internet user's computing device. Cookies are created and used by websites to allow website functions to operate, such as recalling your preferences, and to allow the monitoring of the website usage which helps us improve the user experience on the website.

Disabling cookies

If you do not wish to receive cookies from this website you can adjust your browser settings to refuse or screen cookies, you can find instructions on how to configure this within the majority of web browsers and versions at: www.aboutcookies.org/Default.aspx?page=1

If you set your browser to refuse cookies from this website, please be aware this may impair the functionality and your usability of this website.

Cookies used by this website

Cookie Name

Category

Purpose

CMSCookieLevel

System

Specifies which cookies are enabled by the visitor.

ASP.NET_SessionId

System

Keeps the user session ID for security reasons.

CMSPreferredCulture

Essential

Stores the visitor's preferred content culture.

CMSMobileRedirected

Essential

Indicates if the visitor has been redirected to the mobile version of the website by the Mobile device redirection web part.

CurrentTheme

Essential

Stores the name of the current visual theme to provide proper design to the dialog windows.

Webauthtoken

Essential

Live ID authentication cookie.

CMSShoppingCart

Essential

Stores a reference to the user's active shopping cart.

PostAnswer

Essential

Keeps a list of Question-Answer forum posts in which the user user voted for an answer to prevent repeated votes.

VotedPolls

Essential

Keeps a list of polls where the user voted to prevent repeated votes.

DocRated

Essential

Keeps a list of documents that the user rated to prevent repeated votes.

ChatLoggedInToken

Essential

Stores the login state for the Chat module (indicates if the user is in the online state).

ChatSupportLoggedInToken

Essential

Indicates if the user is logged in to the support chat.

CMSBodyClass

Essential

Body element class to provide accessibility standards.

CMSShowDesktopVersion

Essential

Indicates that the visitor has switched to the desktop (default) version of the website from a specific device profile.

FormState

Editor

Form state flag to allow restoring of the failed request.

CMSPreferredUICulture

Editor

Stores the preferred UI culture of the user.

ViewMode

Editor

Stores the user's current view mode (Edit, Preview, Design, etc.).

UserWords

Editor

User's custom word dictionary kept by the spell checker.

MacroDesignerTab

Editor

Remembers the last active tab of the macro designer.

CMSSiteFilter

Editor

Remembers the state of the site selector within the UI.

AnalyticsTab

Editor

Remembers the last active tab of the Analytics section in CMS Desk -> Content.

PropertyTab

Editor

Remembers the last active tab of the Properties section in CMS Desk -> Content.

ViewTab

Editor

Remembers the last active tab of the View section in CMS Desk -> Content.

ValidationTab

Editor

Remembers the last active tab of the Validation section in CMS Desk -> Content.

ProductTab

Editor

Remembers the last active tab of the Product section in CMS Desk -> Content.

CMSEdVariantSliderPositions
<templateid>

Editor

Remembers the position of the variant slider when defining variants for MVT or Content personalization.

OnSiteButtonMinimized

Editor

Remembers if the user minimized the button used to open the website in On‑site editing mode.

WebPartToolbarCategory

Editor

Stores the selected web part category on the web part toolbar.

WebPartToolbarMinimized

Editor

Remembers if the user minimized the web part toolbar on the Design tab.

CMSCurrentDeviceProfileName

Editor

Stores the selected device profile when editing documents.

VisitorStatus

Visitor

Overall status of the visitor to track the site visitors within the web analytics.

Campaign

Visitor

Stores the web analytics Campaign assigned to the visitor.

TrackedCampaigns

Visitor

Stores all the web analytics Campaigns, which should be tracked within a JavaScript snippet.

UrlReferrer

Visitor

Stores the URL referrer from which the user arrives on the website.

CurrentContact

Visitor

Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.

CMSMVT
<mvtestname>

Visitor

Stores the combination of variants assigned to the visitor by an MVT test. Used to track conversions for the test and maintain consistent page content for the visitor.

CMSNoTestMVT
<templateid>

Visitor

Stores the currently selected MVT combination for editors in the administration interface.

CMSAB<ABtestname>

Visitor

Stores the name of the page variant assigned to the visitor by an A/B test. Used to track conversions for the test and maintain consistent page content for the visitor.

cb-enabled

2

Shows/hides the cookie policy bar.

 

AddThis cookies

 


See more details: http://support.addthis.com/customer/portal/questions/327365-cookie-audit

 

VISTIOR_INFO1_LIVE, PREF Visitor This cookie is used to determine which type of YouTube homepage is presented upon clicking through embedded YouTube videos on this website

Google Analytics

Visitor

Utilised by Google Analytics to track visitor’s data on the website. http://code.google.com/apis/analytics/docs/
concepts/gaConceptsCookies.html

 

Google Analytics

Capita uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the site and compile reports for us on activity. Google stores the information on servers in the USA. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the Capita website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Information on how to reject or delete the Google Analytics cookie can be found at:
www.google.com/intl/en/privacypolicy.html

Please note other websites to which this website may be linked, may also make use of their own cookies.