CRM integration

CRM Integration

Many councils use a CRM (customer relationship management) system within a call centre or one stop shop to manage customer contact. 

CRM Integration provides an interface to the LMS from within a CRM system, enabling staff to answer enquiries and to carry out transactions such as updating borrower records, paying fines and making reservations. This means that:

  • The profile of the library service is raised across the council
  • Citizens are given a better service
  • Staff using the CRM can update the LMS without having to access and learn a separate system
  • Library staff time is saved