The EDI Acknowledgements message is used by suppliers to send order status reports to libraries. Reports may be sent in response to a new order or to update an outstanding order. They are normally only sent on an exception basis e.g. if there will be a delay in supplying the items ordered or they cannot be supplied at all.
Overview of the process
- The library places orders with a supplier (or confirms orders generated via EDI Quotes)
- The supplier transmits a report to the library via the Gateway for any order that there will be a delay in fulfilling or that has a query on it
- The supplier also transmits reports on outstanding orders whose status has changed. A report may indicate that the supplier has cancelled an order because it could not be fulfilled within the agreed timescale
- A script runs in the cron to add the reports to the database
- The library checks the report file produced by the script, which lists each report loaded, and takes action if necessary e.g. cancelling in Alto any order cancelled by the supplier
- Your server must be set up to accept EDI files
- You must already be sending orders to the supplier via EDI
- The supplier must be accredited for EDI Acknowledgements – refer to this list of accredited suppliers
Capita staff will help you to implement EDI Acknowledgements. Further information can be found in the implementation guide.
See all Capita Libraries' accredited EDI suppliers