Gas Safe Register

19 September 2014

Energising payments using Capita solutions

The Gas Safe Register replaced the CORGI Gas Register in April 2009. The new scheme uses Capita payment solutions to accept and process credit/debit card payments from registered gas engineers, allowing the option to pay and register either online or via the telephone.

The background

The prime objectives of the scheme are to oversee gas installer registration and inspection, to raise public awareness of gas safety issues and to protect consumers from unsafe gas work.

The challenge

For John Ellis, Finance Manager at Gas Safe Register, allowing engineers the convenience of payment by credit or debit card while registering or renewing was a priority.

To add to the challenge, the project was working to tight deadlines, as the requirement was to have the payments facility up and running by January 2009 in order to allow currently registered engineers to renew in advance of the official April launch date.

The solution

In just a few months, Gas Safe Register contact centre staff were trained. In mid-January 2009 and on time, the Register was opened for business and engineer registration commenced and by the end of the month, nearly 2,600 card payments had been pocessed using the new facility.

In order to extend the range of payment methods available to engineers, in early 2010, Gas Safe Register introduced the option to pay for registrations by direct debit.

Registered engineers wishing to sign-up for direct debits are able to create a mandate over the internet using Capita's Direct Debits option.

To find out the benefits and to read the full case study click here.